Privacy Policy

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you access or use the PPOP website and services (the "Platform"). By visiting, browsing, registering, or placing an order on the Platform, you agree to this Privacy Policy.

This document is an electronic record under applicable Indian law (including the Information Technology Act, 2000) and does not require physical or digital signatures.

1. Who we are (data controller)

The Platform is operated by SAFFRONSON WELLNESS PRIVATE LIMITED (referred to as "PPOP", "we", "us", or "our" in this Privacy Policy).

2. Information we collect

We may collect the following categories of information:

• Identity & contact information: name, email address, phone number, billing/shipping address.
• Order & transaction information: products purchased, order history, delivery status, refunds/returns.
• Payment information: payment method and payment transaction identifiers. (We do not store full card details on our servers; payments are processed by payment partners.)
• Account information: login and account settings if you create an account.
• Customer support information: queries, emails, chat messages, call records (where permitted), and information you share while seeking support.
• Device & usage information: IP address, device identifiers, browser type, pages viewed, clicks, and approximate location derived from IP (collectively, "Usage Data").
• Cookies and similar technologies: as described below.

3. How we use your information

We use your information to:

• create and manage your account (if you register)
• process orders, payments, deliveries, returns, and refunds
• communicate with you about orders, service updates, and support requests
• improve Platform performance, user experience, and product offerings
• detect, prevent, and investigate fraud, misuse, or security incidents
• comply with legal obligations and enforce our terms and policies
• send marketing communications where you have consented or where permitted by law

4. Legal basis for processing (where applicable)

Depending on the context, we process your information for one or more of the following reasons: to perform a contract with you (e.g., deliver an order), to comply with legal obligations, for our legitimate interests (e.g., fraud prevention, improving the Platform), and/or with your consent (e.g., certain marketing communications).

5. Cookies

We use cookies and similar technologies to operate the Platform, remember preferences, and understand how visitors use our site. You can control cookies through your browser settings; disabling cookies may impact certain Platform features.

6. How we share your information

We do not sell your personal information. We may share information with:

• Payment partners to process payments and prevent fraud.
• Logistics and delivery partners to deliver your orders.
• Customer support tools to manage and respond to queries.
• Analytics and performance providers to understand usage and improve the Platform.
• Legal and compliance: when required by law, regulation, court order, or to protect rights, safety, and security.
• Business transfers: in case of merger, acquisition, or sale of assets, subject to applicable law.

We may require our service providers to protect your information and use it only for the services they provide to us.

7. Data security

We use reasonable technical and organizational safeguards designed to protect your information. However, no system is completely secure and we cannot guarantee absolute security.

8. Data retention

We retain personal information for as long as necessary to provide services (including fulfilling orders), comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of information and purpose.

9. Your choices & rights

Subject to applicable law, you may request access, correction, or deletion of your personal information, or object to certain processing. You may also opt out of marketing messages by using the unsubscribe option (where available) or contacting us.

10. Children's privacy

The Platform is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us to request deletion.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.

12. Contact

If you have questions or requests regarding this Privacy Policy, contact us at saffronsonofficial@gmail.com or +91-9977739777.

Last updated: February 2026.